Questions, answered
Everything people ask me before ordering a keepsake portrait. Can't find it here? Email hello@reneechinart.com.
1–2 faces is $89. 3–5 faces (families, groups, kids, pets) is $119. Pets count as faces. A Polaroid keepsake add-on is +$10.
NZ post is a flat $9, tracked. International isn't open yet — join the email list to hear when it is.
Ships in 3–5 working days from when I get clear photos.
Hand-drawn in ink and colour, on 12 x 16.5 cm watercolour paper (270–300gsm), signed with your names and the date.
Up to 3 photos of the moment you want drawn. Clear faces, good light, works best. There's one optional "Anything else?" box for names, a short message, or notes on your photos — I'll hand-write any names or message on a little card that comes with your portrait.
Yes — I email you a photo of your finished portrait before I post it, so you can check for any big mistake (wrong person, missing detail). There are no small tweaks. Happy to skip it? Just say so by email.
A clear mistake (wrong person, missing detail) is fixed free. If it's damaged or lost in the post, email me within 7 days of delivery with a photo and I'll redraw and resend it, or refund you in full.
Yes, within a short window before I start drawing — see the full cancellation policy.
Of course. Just pop the recipient's details in at order time, and let me know it's a gift — I'm happy to leave the price off and add a little note if you'd like.
I never post your real photos. If you tick the optional box, I may share your finished drawing and the drawing video on my own channels — I show you first, and you can say no or ask me to take it down at any time.
I only use them to draw your portrait, and I delete them 30 days after you approve it.
Email hello@reneechinart.com — I check it twice a day. For the full detail on all of the above, see Policies + Love It Promise.